Processing - something we are in control of.
Shipping - something mail delivery services and carriers are in control of.
Once you place an order, processing can take up to 3-10 business days (and up to 14 business days during the holidays starting 9/1). We will work to process your order as quickly as possible and usually can get it out sooner.
Once an item has left our possession and is with the mail carrier the only information we have is the provided tracking number. We cannot be held responsible for loss, delay, theft or damages once an item has left our possession and is with the nominated mail carrier. We understand the frustration and annoyance that comes with missing packages and can provide your tracking number in case you are unable to locate the tracking number provided. Mahalo for supporting local - we as small businesses depend on your support and the mail delivery services to keep our businesses going.
Shipments can be delayed up to 15-25 days due to COVID-19 delays.
All domestic orders are sent via USPS. While we cannot guarantee a delivery date, shipping in Hawaii usually takes about 1-3 business days, 3-5 Business days within the US & 2-4 weeks for international & APO addresses.
International orders ship via USPS, with shipping costs varying by class, country and order weight. This amount is calculated at checkout. International orders typically take 1 - 2 weeks to arrive, but we cannot guarantee a delivery date. Due to the USPS international tracking system for first class mail, we cannot track the exact progress of your order. We can see when it left the local post office and when it is delivered to you. International sales are final. Many countries have customs, duties & taxes, and/or clearance charges for which you will be responsible. Since these fees are not computed nor applied to orders by Kakou Collective LLC, please contact your local customs office to find out more about rules and regulations that may apply to you. If you have any further questions or concerns about international shipping please contact us at email@example.com.
If a package is returned to Kakou Collective, LLC with an "insufficient address, unable to forward, or return to sender" the customer is responsible to update their address and cover the cost of shipping and handling to be determined at that time based on shipping costs. Please email firstname.lastname@example.org should you have a package meeting this criteria.